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Unhappy about your online reviews? Time to take action...

By Katie Mickleburgh of Manleys Solicitors, Chester

I am regularly instructed by clients (both individuals and companies) who have received a concerning online review and want to take steps to have that review removed.

This is not because they want to restrict freedom of speech or don’t welcome genuine, constructive feedback, it is because often people’s motives in placing online reviews is for ulterior motives such as:

 The above list is by no means exhaustive, there can be any number of reasons why someone feels it is appropriate to post negative online reviews. There are a number of steps which you can take in relation to concerning online reviews and the purpose of this article is to provide you with an overview of the best practice to adopt to put you in the best position to deal with them.

More often than not, when dealing with a concerning review, my client’s key objective is to have the review removed. There are a number of options open to a client in these circumstances such as writing directly to the website hosting the review and/or writing to the individual who has posted the review to seek the removal of the review. My firm specialises in dealing with this area of law and has had significant success in removing concerning reviews.

Please do not think that there is nothing you can do and that “it’s not worth” taking any steps. It is. Prospective customers, clients, employees, prospective investors and business associates, will Google you before coming to you and will look at any reviews they can find. If the reviews are inaccurate, defamatory or false, you must protect your brand and take steps to have them removed.


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